Title: Traffic Controller

State Role Title: Security Officer III

Hiring Range: $38,274 - $62,196

Pay Band: 3

Agency: VA Dept of Transportation

Location: Hampton Roads Harbor Tunnels

Agency Website: https://www.virginiadot.org/jobs/

Recruitment Type: General Public - G

Job Duties

VDOT is driven by safety, service to the community, and commitment to excellence! If you are driven by safety and a passion for customer service, we want you to join our team to keep Virginia moving. As a Traffic Controller, you will play a crucial role in clearing the unique tunnels and bridges in Hampton Roads.

VDOT seeking individuals able to perform operational functions such as traffic control, public safety, communications, removal of disabled vehicles and enforcement of facility regulations. As a traffic controller, you will:

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• Monitor and Operate TMS Systems: Provide effective traffic control by monitoring TMS systems (CCTV monitors, CO Analyzers, Haze Detectors, fire alarms, traffic map board, NewTon, etc.)


• Conduct traffic management and facility operations by understanding and applying Standard Operating Procedures and other applicable policies and regulations. Respond to routine and emergency situations.


• Coordinate and conduct facility communications via radio, and telephone in a clear and concise manner. Proactively respond to customers (motorists, co-workers, etc.). Provide clear, accurate information and directions in a friendly, courteous and a professional manner.


• Maintain logs and reports as described in Standard Operating Procedures and other applicable policies.

VDOT is an emergency response agency and this position is the core of this requirement, therefore you will work outside of normal work hours during emergency operations.

Minimum Qualifications

• Valid Driver’s License


• Knowledge of Bridge and Tunnel operations


• Knowledge of Standard Operating Procedures and other applicable policies and regulations governing emergency and non-emergency traffic situations


• Skill in providing good customer service


• Ability to operate and maintain equipment used on bridges, tunnels and roadways


• Ability to follow oral and written instructions


• Ability to gather data and prepare accurate and concise reports


• Skilled in using computers.

Additional Considerations

• Ability to work collaboratively in a team environment to meet shared objectives


• Handles conflict situations effectively


• Ability to communicate clearly and accurately (both oral and written)


• Demonstrated ability to hold self-accountable to meet commitments


• Proven ability to gain the trust of others through honesty, integrity and authenticity


• Actively seeks new ways to grow and be challenged using formal and informal channels


• Able to adapt approach and demeanor in real time to match the shifting demands of different situations


• High school diploma or GED preferred; equivalent experience or training may substitute for education

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Fingerprint-based background checks, references, work history, and DMV records will be verified prior to employment. Applicants must be eligible to work in the United States. H1B VISA Sponsorship is not available. VDOT utilizes a market-based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.

Multiple positions may be filled from this recruitment. The decision to interview an applicant is based on the information provided; therefore, those who fully represent their qualifications and work history will be more successful with obtaining an interview.

We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard
Member, we urge you to respond accordingly on your state application. 

Contact Information

Name: Tina Kittrell

Phone: 757-956-3288

Email: [email protected]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.