A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. The company considers its employees to be their most important asset. By recruiting the most highly trained employees, they set their mark above the competition.
About the Position:
The Customer Support Representative (CSR) is responsible for successfully developing relationships with customer base and serving as a key business partner with quality product support. Through the use of technology as an active tool, provide proactive customer uptime support and subsequent revenue growth. Achieve customer support, parts and service marketing, and technology satisfaction goals
Requirements:
High school diploma or equivalent required.
Additional technical or vocational training in heavy equipment maintenance or related fields is a plus.
Previous experience in customer service, preferably in heavy equipment or related industries.
Familiarity with heavy equipment operations and maintenance procedures is highly desirable.
Willingness to work flexible hours, including being on-call 24/7 to meet customer demands.
Excellent communication skills, both verbal and written.
Ability to effectively convey technical information to customers and provide training on equipment operation.
Proficiency in using technology products related to heavy equipment, such as monitoring systems and diagnostic tools.
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